Ethical Policy

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Ethical Policy


We operate an ethical selling policy.
That means if you contact us you will not be hounded by aggressive sales people. Instead you will be given fair and impartial advice and information about renewable energy systems and what that really means for you, your family or your business.

If one of our surveyors calls to see you, they will not apply any pressure or sales techniques and they may be with you for anything up to an hour but never more than two. For business customers this is obviously dependent on the scale of requirements.



• Customer service is at the core of our business; we want you to be a happy customer. That's how we will grow as a company - through recommendation!

• We only employ ethical and honest sales representatives and agents and never arrive unannounced.

• We work closely with our installers to ensure that installations are carried out to the very highest standards and within the MCS guidelines.

• We offer long warranties with our products and services.

• Don't expect big discounts from us, because we always quote our best price first time. However, we will try and beat comparative quotes if possible, but only when you are ready to place an order.

• Our commitment to superior service delivery is our top priority; however should you need any assistance we are always here to help.

• We do not push one manufacturer, often we will offer a choice of manufacturers to choose from.

• If you make an enquiry, we won't pester you with lots of sales calls.

• We never share our customer or enquiry database with any other companies.

• We always offer you a 7 day "cooling off " period following your decision to purchase, and any deposits are held in a safe "client account".

• If we don't think a renewable energy technology is suitable for your home or business, we will tell you.

 

If you do or don't think we are doing a great job, then we really want to know about it!


Our postal address is:

EcoTech Solar Solutions Limited
Unit 22, City Business Park
Belfast
BT17 9HY
Northern Ireland.

You can contact us by email: .